Building a Controlled AI Explanation Layer for a Mental Health Diagnostic Product
The Context
A digital mental health product needed safe, controlled AI to explain assessment results — without crossing clinical boundaries.
The Problem
Users had natural follow-up questions about their assessment results, but static explanations weren't enough. Introducing AI into a mental health context required strict boundaries — no diagnosing, no prescribing, no medical advice.
The Solution
We built a controlled AI explanation layer — a sandbox environment, API integration, and prompt-level guardrails that interpret diagnostic results in plain language without overstepping clinical responsibility.